How can we help?
Common questions
Is my Efficio website free, and when would I be charged?
Creating, publishing, and hosting your website is free, with no payment method required. Each newly onboarded site includes ten qualified leads with no expiration date; paid lead capture starts only if you accept an offer at Checkout, and eligible charges apply after your allowance.
How do I edit my website, and will changes go live immediately?
Open Content in your dashboard to edit pages in the live preview, or open your business profile to update contact details, hours, and locations. Content edits and drafts stay separate from your live site until you explicitly publish them, so you can review them first.
Can I use my own domain for my Efficio website?
Yes. Add your domain in site settings and follow the supplied DNS instructions; once verified, your website serves from that domain automatically. You can also publish using your built-in Efficio address, and neither option requires a lead-capture subscription.
What happens when I use all ten included leads?
If you have not completed Checkout, your selected integrated contact options pause after the tenth qualified lead, with no automatic charge. Your website, domain, business details, existing leads, and free external links remain available; you can choose paid continuation through Checkout.
How do I stop lead capture or cancel paid service?
Owners and admins can turn off selected capture options under Business details, but this does not cancel an existing subscription. To cancel paid service, use Manage billing and follow the billing portal’s cancellation controls; cancellation follows your billing terms and does not automatically refund earlier charges or remove usage already incurred.
How can I give a teammate access to my website dashboard?
As an owner or admin, open Users, enter your teammate’s email, choose a role, and send an invitation. Available roles include owner, admin, editor, and viewer; assign them carefully because owners and admins can manage sensitive controls such as billing, publishing, and domains. You can update roles or remove access from the Members list.
Create your first Efficio website
Create your account, provide your business information, choose contact options, and prepare a private website draft for review.
Edit your website and update your business details
Use the live preview to edit content, add pages, and keep contact details current without automatically changing your live website.
Publish your website and connect a domain
Take your reviewed site live, use its built-in address or connect your own domain, and understand what to do if the site is offline.
Use action reports and recommended content drafts
Review recommendations, create content drafts, add context for the next report, and understand when new reports are prepared.
Manage leads, billing, and spam reports
Understand your ten included qualified leads, choose whether to continue paid capture, manage cancellation, and report leads for spam review.
Invite teammates and manage dashboard access
Invite authorized teammates, assign roles, update access, and report incorrect roles or suspected account compromise.